Analyze and develop improvements to billing processes using Python and other programming languages
Develop proactive handling for billing failure scenarios
Maintain and create automations via Control-M
Maintain and create workflows in the cloud environment using Databricks
Create and maintain analytic dashboards in Power BI for financial data visualization
Provide support for On-premises and Cloud systems
Respond to incidents and functional requests related to postpaid billing systems, sending emails and SMS to customers, and managing invoice repositories
Lead crisis rooms and War Rooms
Gather requirements and provide technical support to the project team for delivery of new features and systems
Plan billing cycle schedules in coordination with business stakeholders and vendors
Investigate and fix systemic bugs
Work focused on B2C operational indicators and root cause analysis
Work closely with vendors to manage and absorb technical/product knowledge

Oracle databases, SQL, PL/SQL | Shell Script and Python programming languages
Experience with Control-M or other job automation tools; experience with Linux and Windows servers
Data manipulation and analysis
Process automation and monitoring
Experience with Cloud (Azure and/or OCI)
Preferred / Nice to have:
Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or other IT-related fields is preferred
Flexibility to participate in on-call rotation and occasional after-hours activities
Knowledge of PostgreSQL and non-relational (NoSQL) databases
Experience with billing systems
Familiarity with Agile methodology
Intermediate English for interaction with vendors
Knowledge of ITIL best practices and COBIT tools
Experience with DevOps
Experience with Databricks
Knowledge of data architecture and modeling, ETL, and DataOps
Familiarity with data exploration, monitoring, and dashboarding tools

Choose the ideal benefits for you and your dependents through a digital platform with various categories including gym, meal voucher, food allowance, pharmacy assistance, health care, dental care, and life insurance
Company-issued mobile phone — a brand-new smartphone for you
Unlimited voice and data plan — with the best mobile network and 5G
Exclusive Vivo offer with special discounts on landline, broadband, TV and apps
Eligible for annual bonus or PPR (Performance-Related Pay)
Plan your future with a private pension plan
If you have children, receive a subsidy to help with school, daycare or nanny expenses
Work in an environment that respects your personality, dress style, and individuality — be authentic. #ComeAsYouAre
Work remotely up to 2 times per week. #Mobility
Flexible working hours
Enjoy a day off to celebrate your birthday
Participate in one of the largest corporate volunteer programs to make a difference in the world
Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses
Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries. #VivoMyCareer
Access a range of initiatives to improve your physical, emotional and social well-being through #VivoWellBeing, which provides consultations with nutritionists, psychologists, social workers, telemedicine and much more

Mid-level Billing Analyst – Data Automation, Cloud

Key skills