Medical Virtual Assistant – Scheduling, Billing Support

Role Overview

• Answer incoming calls and assist clients
• Schedule, reschedule, and manage appointments
• Respond to emails and client inquiries professionally
• Submit daily insurance claims via EHR system
• Investigate and follow up on unpaid or rejected claims
• Perform billing reconciliation (ensure payments match records)
• Collect co-payments at the start of each day
• Communicate with insurance companies regarding claims
• Maintain and clean up records within the system
• Update and input accurate data into EHR
• Follow SOPs for billing and admin processes
• Create or update templates/scripts for communication when needed

Requirements

• Strong English communication (clear, easy-to-understand accent)
• Previous experience in medical billing / healthcare admin
• High attention to detail and accuracy
• Comfortable following SOPs and structured workflows
• Strong organizational and multitasking skills

Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle
• NO TRACKER. NO PROBLEM