Key skills
AIAnalyticsSaaSCRMLeadershipCommunicationCollaborationCustomer Success
About this role
Role Overview
- Become a platform expert
- Master AI agents, automations, integrations, and analytics
- Advise customers on ROI and workflow optimization
- Own customer relationships
- Own onboarding, adoption, and expansion lifecycle
- Act as the main strategic point of contact
- Design AI solutions
- Configure AI agents across voice, chat, and messaging
- Translate business needs into scalable system designs
- Support ATS and CRM integrations
- Drive adoption and ROI
- Ensure strong product adoption and usage growth
- Identify opportunities for deeper workflow embedding
- Run strategic reviews
- Lead QBRs and performance check-ins
- Identify risks early and mitigate churn
- Identify growth opportunities
- Spot expansion opportunities based on customer success
- Partner with leadership on retention strategy
Requirements
- Experience in post-sale SaaS Customer Success roles
- Strong systems thinking and technical curiosity
- Ability to design solutions, not just manage relationships
- Comfortable working in ambiguity and fast-paced environments
- Excellent English communication with U.S. customers
- Proactive, structured, and accountable mindset
Benefits
- High ownership in a fast-growing AI company
- Direct impact on customers, product, and revenue
- Close collaboration with founders and engineering teams
- Strong growth and performance-based progression
- Opportunity to work on real AI-driven transformation in enterprise workflows