About this role
Role Overview
- Answer incoming calls and emails from TMs
- Provide customer with order history information
- Process orders, invoices, credits/returns and customer inquiries
- Research and obtain ETA, proof of delivery, shipment tracking
- Prepare and send customer order acknowledgments
- Review and resolve issues with customer orders
- Participate in training programs
Requirements
- High School diploma or GED required
- College degree preferred
- 2 years’ Customer Service experience
- Knowledge of shipping procedures and practices
- Knowledge of inventory control processes
- Call Center experience a plus
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com