Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
Assist in ensuring compliance with licensing, regulatory, and security requirements.
Support the IT Service Desk by handling basic technical issues.
Assist in installing and maintaining software and hardware according to established standards and procedures.
Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
Assist with automated software deployments and maintaining hardware/software inventories.
Support Cyber Security Specialists during response activities.
Assist in maintaining accurate records of hardware and software inventory.
Assist in installing and configuring stand-alone and network printers.
Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
Assist in site visits for software upgrades and basic computer-related issue resolution.
Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
Assist with the setup and delivery of new desktops and laptops.
Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

Must be a U.S. Citizen
Ability to pass federal background investigation and obtain a Public Trust
Basic proficiency in current and future Microsoft Office and Windows versions
Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
Basic troubleshooting and remote user support skills
Some experience in problem analysis and solution identification
Valid state driver's license, may be required to travel between customer sites
Acceptable identification for customer badging and site access

Desktop Support Specialist I

Key skills