Lead the delivery of dashboards, reports, and analytics that support LCS operational, financial, quality, and performance goals
Translate requirements into analytical solutions, working with partners to refine scope, priorities, and outcomes
Ensure BI deliverables are accurate, and aligned with LCS data definitions and standards
Support self-service BI adoption by ensuring users with clear, intuitive reporting and guidance
Lead, mentor, and support a team of BI analysts, providing day-to-day direction, coaching, and technical guidance
Review and assure quality of BI outputs, ensuring consistency, clarity, and business relevance
Foster a collaborative, improvement-focused team culture with a focus on learning and best practices
Support workload planning and prioritization to balance tactical reporting needs with analytics projects
Operate according to the data governance frameworks, standards, and priorities defined by the LCS Business Intelligence & Data Governance Manager
Identify data quality issues and partner with the manager and data owners to resolve causes
Ensure BI assets are documented, traceable, and built on governed data sources
Build BI solutions that use clean, structured, and well-defined data to support advanced analytics and AI-ready use cases
Be a primary contact for LCS partners on BI delivery topics, providing communication on progress, insights, and limitations

3+ years of experience in Business Intelligence and analytics, including dashboarding and reporting (e.g., Power BI or equivalent)
Understanding of data structures, metrics, and business logic in a services or operations-focused environment
Experience working with multiple data sources and addressing data consistency and quality challenges
Translate ambiguous business questions into analytical requirements and outputs
Prior experience leading BI analysts or similar technical contributors
Deliver high-quality, on-time outputs
Experience working directly with partners to provide analytics solutions
Exposure to data governance concepts and appreciation of their importance to analytics and AI success
Experienced people manager, both direct and indirect
Bachelor's Degree
Communicative English, both written and spoken

Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
On-demand digital course library for professional development
Comprehensive mindfulness programs with a premium membership to Calm
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
... and other local benefits!

LCS Business Intelligence Team Leader

Key skills