About this role

Lead end-to-end UX research studies across large, ambiguous problem spaces
Identify key unknowns and define the most appropriate research questions and methods
Conduct exploratory, evaluative, and longitudinal research (e.g. ethnography, usability, concept testing)
Partner closely with PMs, designers, and product marketing
Develop a deep understanding of our customers, their creative goals, and the evolving AI video landscape
Synthesize findings into clear, actionable outputs that drive decisions
Coach PMs and designers to plan and run their own research
Manage research operations systems
Introduce new methods, tools, and rituals to improve research

5+ years of UX research experience
Experience working closely with product and design teams (not purely agency role)
Experience building out a collaborative research practice within a product org
Experience building out and maintaining research operation systems
Track record of concretely influencing product and strategic decisions
Ability to scale a research practice using AI tools while maintaining the integrity of the research

Lead UX Researcher

Key skills