Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers
Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income
Leading by example and providing excellent customer and supporter service
Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing
Creating relationships with your local community and Cancer Research UK colleagues
Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets
Maintaining compliance with health and safety, safeguarding, security, administration and HR policies
Deputising for the shop manager in their absence

A working knowledge of what makes great customer service
Experience of working in a lively and vibrant environment
Adaptability in changing situations, including being able to work effectively independently
Commercial awareness
The ability to create relationships and communicate well
Flexibility, our retail teams cover the needs of their stores by working on a rota basis

Assistant Shop Manager

Key skills