About this role
Role Overview
- Welcome all customers upon arrival and gather feedback to improve their future rental experience
- Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
- Advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
- Identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
- Work in various weather conditions and are willing to take on additional tasks to support business needs
Requirements
- High school diploma or GED
- At least 1 year of customer service experience
- At least 18 years old
- Hold a valid driver’s license with a clean driving record
- Authorized to work in the United States without requiring sponsorship
- Possess basic computer navigation skills
- Familiar with Microsoft Office applications
- Can work 40 hours per week, including day or evening shifts
- Open to travel (5-10%), some of which may be by airplane
- Willing to wear a company uniform
- Speaking other languages is a plus
Benefits
- Enjoy healthcare coverage (medical, dental, vision)
- Life insurance
- Critical illness
- Hospital indemnity
- Pet insurance
- 401k plan to secure your future
- Benefit from PTO
- Sick leave
- Receive time and a half for working on public holidays
- Take advantage of a bonus plan based on performance
- Access support whenever needed through our Employee Assistance Program
- Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Receive a uniform with weekly dry cleaning