Conduct customer research and interviews to understand user needs and uncover real-world challenges, and preferences to address complex problems
Translate customer insights into clear product strategies and roadmaps that guide investment decisions
Define and prioritize requirements, manage dependencies, and deliver product enhancements that provide measurable value to practices
Collaborate cross-functionally with teams across the organization – including engineering, design, sales, marketing, and support – to bring products to market and ensure adoption
Maintain clear and consistent communication with internal teams and leadership, and build durable artifacts to drive alignment and shared understanding
Monitor payer trends, industry regulations, and competitive offerings to inform product direction and identify opportunities
Learn from and be mentored by senior product managers, gaining exposure to best practices while developing your own product management skills

4-5 years of product management experience in SaaS or B2B software
Comprehensive RCM knowledge across the full revenue cycle (Scheduling → Eligibility → Estimates → Claims → Remits → Patient Statements)
Data driven product leader who leverages KPIs such as eligibility automation rate, verification turnaround time, denial trends, clean claim rate, and collections performance alongside direct customer insights to inform roadmap decisions and drive measurable revenue impact
Experienced cross-functional collaborator in matrixed environments, partnering across engineering, operations, and stakeholders to deliver customer
and business-impacting solutions
Customer-focused and execution-oriented with a bias for action; skilled at breaking complex product goals into incremental, testable steps aligned with iterative development practices
Excellent communicator with a continuous learning mindset, able to clearly present product progress and outcomes to stakeholders at all levels while actively seeking feedback and growth.

Senior Product Manager

Key skills