About this role

Build and maintain strong relationships with key customer stakeholders.
Provide technical guidance on product capabilities, implementations, and best practices.
Drive product adoption and usage across customer environments.
Partner with Sales to identify opportunities for expansion.
Act as the point of contact for managing technical issues and escalations.
Represent customer feedback internally to improve products and services.

Bachelor’s degree in Computer Science, IT, MIS, Business, or related field.
4–10 years in technical account management, customer success, or a similar technical customer-facing role.
Working knowledge of Automation Anywhere products and RPA concepts.
Awareness of Agentic AI, APA (Agentic Process Automation), APIs, and AI-driven automation offerings within Automation Anywhere.
Familiarity with programming/scripting languages (e.g., Python, Java, .NET, PowerShell).
Experience with APIs, integrations, and tools like Postman.
Understanding of cloud platforms (AWS, Azure, GCP) and SaaS environments.
Basic understanding of enterprise IT concepts such as networking, security, and system architecture.
RPA certifications (Automation Anywhere or similar) preferred.
Cloud certifications (AWS, Azure, Google Cloud) preferred.

Senior Technical Account Manager

Key skills