Execute day-to-day reporting operations to deliver accurate, timely, and actionable information to business stakeholders
Support, troubleshoot, and validate reports, perform quality assurance, and produce and maintain documentation to ensure consistent interpretation and strong user adoption
Manage reporting intake and triage, participate in agile delivery activities, and apply change-management and data-governance principles
Provide 1st level support to colleagues by gathering missing context and provide immediate user coaching when appropriate
Perform 2nd-level troubleshooting: reproduce reported issues in non-production environments and inspect report logic and extracts
Assess data integrity and quality: reconcile source records against reporting outputs
Communicate frequently and transparently with stakeholders: provide timely incident status updates, expected next steps, estimated timelines, and closure confirmation; document incident resolution details
Test reported bugs, validate enhancements, and perform Quality Assurance testing on new or changed reports pre
and post-release to confirm accuracy
Create and maintain clear, authoritative documentation, including quick-reference materials explaining report logic, UX, data sources, calculations, and use cases.

3–5 years direct experience with Applied Epic data, workflows, and reporting
Hands-on experience providing 1st/2nd-level support for enterprise reporting, analytics operations, or systems that produce business reports
Practical understanding of data quality concepts (completeness, accuracy, timeliness) and basic data governance/privacy controls
Able to explain technical requirements to non‑technical users and assess system impacts when designing process changes
Strong customer-service mindset: timely communication, empathy, and clear expectations
Excellent written and verbal communication, detail oriented, highly organized, customer focused, resilient under pressure, and committed to delivering sustainable results while demonstrating organizational values (integrity, collaboration, passion, innovation, accountability).
Familiar with change‑management principles to drive adoption and manage people/process/technology impacts.

Business Process Analyst, Reporting

Key skills