Maximising net retention and expansion on a portfolio of strategic Kaisa customers
Delivering the Kaisa Customer Success Programme to key customer stakeholders
Building and maintaining strong customer relationships
Educating stakeholders on the Kaisa value proposition
Uncovering customer health risks and executing risk mitigation plans
Delivering ongoing Kaisa product training to customer stakeholders
Acting as internal Voice Of The Customer and providing feedback to Product teams
Collaborating with Projects Managers, Pre Sales Consultants, Support, Sales and Marketing teams

7+ years experience in Enterprise SaaS Customer Success or related field
Proven track record of customer relationship management and commercial ownership
Strong emotional intelligence and ability to influence decision makers
Very experienced in a multi-tasking environment and can adjust priorities
Very strong analytical, problem-solving and dot-connecting skills
C-level experience essential
Experience delivering product training and/or product demonstrations essential
Evidence of an understanding of API integrations and customer ecosystems highly valued
Fluent English is essential; other European languages regarded as a plus

Insurance: Comprehensive health and family coverage provided by Alan, including Prévoyance.
Wellness & Sport: Access to exclusive sporting and wellness opportunities through our partnership with Morning.
Meal Vouchers: Daily lunch stipends via Swile.
Work-Life Balance: A genuine commitment to ensuring you can thrive professionally without sacrificing your personal time.
Continuous Learning: Expand your skillset through the Kaisa Academy and various external professional development opportunities.
Regular team-building events across Paris and Europe to celebrate wins and strengthen bonds.

Senior Customer Success Manager

Key skills