Digital Product Team Manager

Role Overview

• Serves as the key department contact on specific digital products, product lines, and/or digital capabilities
• Works with business segment leaders, front line managers, and other subject matter experts to identify and implement appropriate strategies to close digital customer experience gaps
• Reviews business competitive data, determines digital product and/or capability objectives, key performance indicators, and customer indicators to recommend strategies to meet business objectives and achieve key results
• Analyzes production information, projections, and other meaningful data and prepares forecasts on market evolution and digital products
• Develops roadmaps and execution strategies for specified digital solutions to meet business and/or department growth goals and other key metrics
• Ensures adherence to a sound, transparent prioritization framework that delivers on strategic priorities effectively and consistently
• Coordinates the consideration of new digital products, initiatives, and/or capabilities
• Provides front line support to support areas or field leaders as needed
• Manages external partners and/or vendor relationships, engage in negotiations, manage ongoing relationships
• Manages and develops a team of digital product managers, product owners, and analysts to meet the bank’s strategic goals
• Assess risk with new initiatives, ensures team monitors, tracks, and address risk and demonstrates adherence to the bank’s overall risk management program
• Ensures team has adequate marketing, communication, and other promotional plans in place by partnering cross functionally with business line, marketing, and other segment leaders
• Partners with Experience Design, Research and Technology partners to plan and execute on roadmap initiatives, developing appropriate implementation strategies and taking point when necessary to eliminate potential roadblocks affecting timely execution
• Partners with Software Engineering management and Production Support as necessary to balance delivery of new features with maintaining healthy, efficient applications
• Assists with planning, managing and governing releases and helps prepare internal and external stakeholders for deployments
• Ensures all releases are high quality and have been appropriately vetted by governing teams (legal, compliance, audit, security, etc.)
• Helps create and ensures adherence to release governance standards related to the Digital Agile Release Train
• Ensures digital adherence to corporate governance standards
• Performs as a change agent and servant leader by creating an environment of collaboration, mutual influence, and problem solving while empowering associates to make decisions
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services

Requirements

• Bachelor’s degree in a related field and eight (8) years of business-related experience to include digital technology, product management, project management, process improvement, project delivery, business/requirements analysis or business operations/product line or relevant work experience
• Or High School Diploma or GED and twelve (12) years of business-related experience to include digital technology, product management, project management, process improvement, project delivery, business/requirements analysis or business operations/product line or relevant work experience
• Three (3) years of project management experience in a business unit or other role
• Two (2) years of supervisory/management experience
• Two (2) years of Financial Services experience
• Agile program management experience
• Preferences: Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification
• Scaled Agile SAFe Program Consultant (SPC) certification
• Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience
• Master's degree in Business, Finance, Accounting or related study
• Project Management Professional (PMP) certification
• Advanced knowledge of Business Management Methodology, Change Management practices and Process Engineering methodologies

Tech Stack

• Cyber Security
• PMP

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program