Provide insurance advice and solutions to clients based on their needs through inbound calls
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
Use procedures effectively and seamlessly during conversations with clients
Cultivate and maintain relationships with partners to work as one RBC team

Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces
Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs
High level of reading, comprehension and speaking in both languages
Exceptional customer service skills with the ability to build strong relationships and connect with clients
Flexibility to work all shifts within the hours of operation
Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)
Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers (Nice-to-have)
Post-secondary education (Nice-to-have)
Knowledge of insurance products (Nice-to-have)
Customer service and/or sales experience in a contact centre environment (Nice-to-have)

A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
Flexible work arrangements and leaders who support your needs—both personal and professional
An opportunity to have real impact on the lives of our clients and the communities we serve
Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career

Insurance Advisor, Home and Auto - Advice Centre, Bilingual

Key skills