Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients
Respond to email inquiries related to their policies by both owners and brokers
Provide insurance assistance to clients based on their needs
Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact
Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
Use procedures effectively and seamlessly during calls

Must-have Bilingualism (English and French) required
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST
Excellent oral and written communication skills
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems
Demonstrated skills in providing world-class client service
Ability to work independently in a structured environment
Must be able to meet the technological and confidentiality requirements of the role

A Total Rewards program that includes flexible benefits
Work/life balance and career development programs
Investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your business and career
Flexible work/life balance options

Bilingual Customer Service Representative, French/English

Key skills