Responsible for customer renewals by managing a high volume of quoting and case management
Communicate with the end customer, sales teams, vendors, and distributors
Stay up to date on new technologies, licensing options and new processes
Manage existing customer renewals and subscriptions expiring in 60-90 days
Develop customer relationships and identify adoption barriers
Conduct quarterly business reviews regarding the overall health, licensing count and implementation of product usage
Resolve any quoting errors/issues/questions; utilize resources to answer customer and sales team questions
Provide coaching, training, and leadership to other sales support members

1-2 years of experience in renewals, licensing, customer success, or inside sales
Experience with Cisco’s quoting tools (CCW-R, CCW, etc)
Knowledge of Cisco products or services
Bachelor’s degree in marketing, IT, business, or equivalent experience in the IT industry
Proficiency using a computer and working with Microsoft office suite; Outlook, Word, Excel

Customer Success Specialist

Key skills