Temporary Sales Inventory & Support Representative

Role Overview

• Provide crucial support to the sales team by managing administrative tasks including facilitating communication between departments to enhance efficiency of the sales processes.
• Work closely with Sales and operations management to ensure compliance with Topcon’s allocation policy.
• Manages the product allocation for all new device orders in the inventory system (LISA).
• Collaborates with purchasing on inventory shortages and trends to ensure correct quantities are purchased so customer orders can be fulfilled.
• Responsible to alert sales operations when inventory is short on specific orders as well as provide ETAs for new inventory.
• Manages the Sales return process for non-quality returns.
• Coordinates with the sales team and/or customer for pickup of requested return device.
• Obtains approvals and communicates all required information to have the RMA created.
• Provides general customer inquiries through email and phone support.

Requirements

• Bachelor’s degree or 2 years of experience; additional administrative or sales support certifications are a plus.
• Experience in inventory management/control is preferred.
• Exceptional organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM/ERP systems.
• SAP and Salesforce a plus.

Tech Stack

• ERP

Benefits

• medical
• dental
• vision
• life insurance
• disability insurance
• tax saving spending accounts
• 401(k) plan with employer match
• tuition reimbursement
• paid company holidays
• paid personal time off
• paid sick time