Act as a trusted advisor to senior business leaders, aligning HR strategies with business priorities.
Partner with leadership on workforce planning, organizational design, talent development, and change management initiatives.
Provide coaching and thought partnership to senior leaders on leadership skills, team dynamics, and employee engagement.
Drive effective performance management practices, including goal setting, feedback, calibration, and career development.
Manage sensitive employee relations issues with sound judgment, discretion, and compliance with policy and law.
Oversee leave of absence processes, accommodations, and return-to-work planning in partnership with HR operations.
Champion programs that enhance employee well-being, recognition, and engagement.

Bachelor's degree in Human Resources Management, Business Administration or related field preferred.
8-10 years of HR-related experience.
Experience with go-to-market or customer experience center organizations, with a focus on delivering exceptional service and resolving complex issues efficiently.
Proven ability to support international teams, demonstrating cultural sensitivity and effective communication across diverse regions.
Hands-on experience with Software as a Service (SaaS) platforms, including implementation, management, and optimization to enhance HR processes and employee experiences.
Must be fluent in English.

HR Manager

Key skills