Senior Manager, Enterprise Crisis and Incident Management

Role Overview

• Improve the speed and quality of leadership decision-making during high-impact events through consistent situational awareness, clear escalation, and disciplined briefings.
• Increase enterprise readiness by institutionalizing training, exercises, and lessons-learned closure (not just running events).
• Establish measurable program health: activation readiness, notification performance, exercise coverage, and corrective-action closure rates.
• Strengthen cross-enterprise coordination so Crisis Management operates as an integrated capability with cyber, technology, continuity, and risk partners.
• Lead strategy, governance, and continuous maturation of the enterprise Crisis & Incident Management program.
• Strengthen the “bridge” between incidents and crises by improving escalation thresholds, operating rhythms, and executive engagement models.
• Define and report program outcome KPIs and metrics that reflect enterprise readiness and risk posture (e.g., time-to-notify, time-to-convene, decision cadence, action closure).
• Serve as a trusted advisor to senior leaders and crisis sponsors; support high-stakes decision-making during elevated and critical events.
• Produce executive-ready materials (briefings, updates, governance reporting) that enable consistent, informed decisions.
• Design and deliver enterprise exercises (tabletops, simulations, functional drills) to validate readiness and strengthen leader muscle memory.
• Establish an after-action discipline that drives measurable improvements and reduces repeat issues.
• Drive adoption and continuous improvement of crisis management tooling and workflows (e.g., crisis management platforms; emergency notification systems).
• Ensure the crisis function supports a shared operating picture and structured incident management approach (virtual EOC concepts and role clarity consistent with incident management best practice).
• Build durable partnerships across Technology, Cybersecurity, Risk, Legal, Communications, Physical Security, Business Continuity, Disaster Recovery, and Supplier/Third-Party teams to improve coordinated response and recovery.
• Align regionally (e.g., Canada/UK/India/MX) to drive enterprise consistency while respecting local operating needs.
• Lead, mentor, and develop a team; building a culture of clarity, accountability, and continuous improvement.

Requirements

• 10+ years of related experience
• Bachelor's degree (preferred)
• Demonstrable and progressive experience in crisis management, incident management, operational resilience, business continuity, and/or disaster recovery within a large enterprise environment.
• Proven experience working directly with senior executives during high-stakes events; strong executive presence and decision support capability.
• Demonstrated ability to mature programs through governance, metrics, training, and continuous improvement (not just operate them).
• Experience designing and leading exercises/simulations and translating lessons learned into sustained capability improvements.
• Strong program management and cross-functional influence skills in a matrixed environment.
• Experience in regulated and/or highly complex enterprise environments ; comfort partnering with second-line risk and governance functions.
• Familiarity with crisis management and business continuity management systems standards and structured approaches to crisis capability development (e.g., ISO 22361, ISO 22301).
• Experience with mass notification and crisis management platforms (e.g., Fusion or similar; AlertMedia/ Everbridge-type tools).
• Certifications such as CBCP/DRI/BCI or incident management credentials.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Tech Stack

• Cyber Security

Benefits

• Joining our team isn’t just a job — it’s an opportunity.
• One that takes your skills and pushes them to the next level.
• One that encourages you to challenge the status quo.
• One where you can shape the future of protection while supporting causes that mean the most to you.
• Allstate generally does not sponsor individuals for employment-based visas for this position.