Senior Digital Experience Product Manager

Role Overview

• Own end-to-end product lifecycle for business deposit digital experiences from ideation through launch and ongoing optimization by defining and tracking product outcomes and success metrics (OKRs, KPIs) to measure adoption, engagement, and revenue impact
• Create and prioritize roadmap and backlog based on customer need, business value, and strategic alignment
• Execute product roadmap through definition of MVPs, iterative releases, and clearly defined requirements in partnership with Digital, Technology, UX, and other key partners to bring solutions to market and reduce execution risks
• Build business cases for new, emerging technologies and experiences leveraging sound assumptions and customer trends to justify capital investment and prioritization
• Collaborate with key partners to continuously identify opportunities to enhance existing experiences, create new experiences, drive adoption, and increase engagement
• Partner with Research, UX, and Design to test, validate, and refine experiences
• Identify downstream impacts to teams and processes such as operations, sales, marketing, finance, and others to ensure seamless go-to-market execution
• Monitor competitive and customer trends and experiences and translate those into opportunities for product or experience improvements to drive growth, enhance sales, improve deepening, and retain clients
• Communicate product strategy, financials, trends, execution progress, and other analysis within regular meetings, written communications, and updates to stakeholders, including executive leadership, marketing, sales, finance, and risk
• Ensure deliverables meet regulatory and compliance standards by working closely with legal, risk, and compliance teams
• Performs other duties as assigned

Requirements

• 7+ years of digital product management or product development experience
• Bachelor's Degree
• Master’s degree preferred
• Experience creating and executing digital roadmaps and new digital capabilities
• Knowledge of financial services, preferably business banking
• Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly
• Strong background in agile ways of working, customer experience research, visioning and planning, product discovery and product development
• Knowledge of technical aspects of software products and core banking systems
• Experience in project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines
• Excellent executive-level presentation skills and ability to influence senior stakeholders
• Must be savvy and passionate about driving results and innovation.

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)