As the regional lead for Customer Service, Warehouse & Logistics, you will be responsible for driving operational excellence across Japan and Korea
Lead a team of 7 employees and oversee activities across customer service, warehousing, and logistics, ensuring performance aligns with business priorities, compliance standards, and customer expectations
Drive continuous improvement in service quality, process efficiency, and cost performance, while addressing operational issues in a timely manner
Set clear team priorities and work closely with customers, Sales, and cross-functional stakeholders to support business objectives, projects, and market-specific requirements

A bachelor’s degree or above in Supply Chain, Logistics, International Trade, Business, or a related discipline
Solid experience in customer service, order handling, warehousing, logistics, transportation, import/export, or related supply chain operations
Proven people leadership experience, with the ability to set direction, develop teams, and drive execution
Working knowledge of SAP; experience with CRM, Salesforce, or similar operational systems would be an advantage
Strong communication and stakeholder management skills, with the ability to collaborate effectively across internal teams and external partners
A high level of accountability, accuracy, customer focus, and compliance awareness
Fluency in English; Japanese and/or Korean language capability is preferred to support local market needs

A high-impact regional role with broad operational scope and strong business visibility
The opportunity to lead a critical supply chain function across Japan and Korea
Exposure to cross-functional collaboration with internal teams and external partners
The chance to drive service excellence, operational improvement, and business transformation
A platform for long-term growth and capability building

Customer Service, Warehouse & Logistics Manager

Key skills