Drive cross-org decisions across DRIs in Script Platform, Custom Objects, Apps, SDK, Observability, DevEx, and Versioning — actively resolving the hard, ambiguous integration and ownership questions that fall between team boundaries.
Own the critical path to major launches — proactively shaping scope, driving descope decisions, and negotiating trade-offs across teams so that launches reflect deliberate strategic choices.
Influence and shape product and engineering roadmaps — bringing a program-level perspective to team planning cycles, pushing back where individual team roadmaps are misaligned with broader extensibility strategy, and advocating for cross-cutting investments that no single team will prioritize on their own.
Support ProServ and Partnerships — Ensure ProServ and Partnerships requirements are surfaced into the roadmap with the same rigor as product requirements, and hold the bridge between what the platform delivers and what those teams need to close and serve complex customers.

5+ years of technical program management experience with demonstrated success in driving complex cross organizational programs.
Strong product sense and ability to understand enterprise customer needs
Demonstrated ability to communicate with precision and credibility across engineering, product, and executive audiences, translating complex technical trade-offs into strategic decisions, and driving alignment.
Demonstrated ability to lead and align cross-functional teams — driving decisions, resolving conflict, and building consensus across organizations with competing priorities
Proven track record of successful program delivery in complex technical environments
Bachelor's degree or equivalent practical experience.
Background in product management or product operations (preferred)
Experience with developer platforms, API products, or payment systems (preferred).

Technical Program Manager – Extensibility Programs

Key skills