Senior Principal Experience Operations Program Manager
Portland, California, United States of America
Full Time
1 week ago
$132,000 - $235,950 USD
No Visa Sponsorship
Key skills
AILeadershipCommunication
About this role
Role Overview
Provide operational oversight for experience execution across Design, Product, Engineering, Research, and User Success for a new product experience
Partner closely with senior leaders to ensure they have the visibility, context, and materials needed to understand escalations, make informed decisions, and stay aligned on North Star product strategy
Drive alignment on priorities, milestones, decisions, and dependencies across leadership and working teams
Create connective tissue across multiple workstreams, maintaining a strong pulse on overall program health and stepping in where needed to unblock progress
Ensure experience vision and design intent are clearly documented, communicated, and carried through implementation to delivery
Establish and maintain effective operating rhythms that enable high-quality outcomes without creating unnecessary process
Track and manage risks, gaps, escalations, and trade-offs, ensuring timely resolution and appropriate leadership visibility
Coordinate workflows, handoffs, and decision-making across teams to support a cohesive end-to-end customer experience
Partner with design, product, and engineering leaders to ensure experience decisions are actionable, feasible, and executed with fidelity
Monitor progress against key commitments and follow through to ensure decisions translate into measurable execution
Track progress of milestones and dependencies with rigor
Create weekly status reports to shore up progress, celebrations, challenges, mitigations, and asks
Operate effectively in a fast-moving, ambiguous environment while balancing immediate delivery needs with longer-term organizational design
Manage external vendors and partners to drive quality results, maintain alignment with internal teams, and adapt execution as needs evolve
Build leadership confidence and buy-in around partner plans, deliverables, and execution approaches where needed
Improve team rigor through scalable tools, practices, and frameworks that strengthen consistency, accountability, and visibility
Support continuous improvement in how experience work is planned, reviewed, and delivered across the organization
Leverage AI-enabled tools and workflows where appropriate to improve operational efficiency, visibility, decision-making, and execution quality
Requirements
10-12+ years of experience in design operations, program management, product operations, experience operations, or a related cross-functional leadership role
Proven experience leading complex operational execution across design, product, engineering, research, and other cross-functional teams
Proven experience partnering with senior leadership teams on complex initiatives, including driving alignment, surfacing risks, managing escalations, and enabling effective decision-making
Strong ability to drive alignment and accountability across multiple stakeholders without direct authority
Demonstrated success managing cross-functional dependencies, execution risks, and operational follow-through in fast-moving, ambiguous environments
Experience translating product strategy, experience strategy, and design decisions into clear execution plans and team actions
Excellent communication, facilitation, and synthesis skills, with the ability to support both executive-level discussions and working team execution
Strong operational judgment, attention to detail, and ability to balance rigor with speed
Deep understanding of end-to-end product development processes and experience design workflows
Comfort operating in dynamic, evolving team environments, including helping stand up new structures and ways of working while managing day-to-day delivery
Experience managing external vendors or strategic partners to deliver high-quality outcomes in close coordination with internal teams
Familiarity with AI tools and modern ways of working that improve coordination, decision-making, and execution effectiveness