Senior IT Service Analyst
Texas, United States of America
Full Time
3 weeks ago
$90,000 - $120,000 USD
Visa Sponsor
Key skills
ITSMMentoringCommunication
About this role
Role Overview
- Investigate and resolve complex ITSM issues, leading root cause analysis to prevent recurrence
- Lead process reviews and document findings to drive continual improvement
- Mentor and support junior analysts, sharing knowledge and best practices
- Maintain and manage the Known Error Database
- Support procurement and provisioning activities
- Assist with audits and compliance requirements
- Contribute to Service Desk documentation governance
- Administer the Configuration Item (CI) register and ITSM toolset data
- Coordinate service-related communications across stakeholders
- Support survey administration and feedback processes
- Contribute to Knowledge Management processes and standards
Requirements
- Strong experience in ITSM and IT governance
- ITIL Foundation certification or higher
- Excellent problem-solving and communication skills
- Proven experience mentoring junior staff
- Hands-on experience with ITSM platforms
- Knowledge of scripting or automation tools
Tech Stack
- ITSM
Benefits
- Bonuses
- Paid time off policy
- Many region-specific benefits