Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
Manage IT asset procurement, inventory tracking, and vendor relationships
Support new office buildouts and contribute to broader workplace IT planning as we scale
Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.

4+ years of experience in IT support and administration, ideally in a high-growth or fast-paced environment
Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
Proven experience administering macOS at scale, with solid working knowledge of Windows environments
Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
Excellent communication skills with a genuine passion for delivering great support experiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment.

Competitive compensation, including meaningful equity.
100% coverage of medical, dental, and vision insurance for employee and dependents
Generous PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

IT Support – Operations Engineer

Key skills