Retention Restaurant Support Specialist, SaaS Sales

Role Overview

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
• Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners
• Grow and learn in a fast-paced high-growth environment

Requirements

• Bachelor's Degree or 3+ years of relevant client facing experience
• Be available to work weekends and holidays between the hours of 6AM-8PM PST
• Experience in SaaS, sales, client retention, support, or customer success is preferred

Benefits

• Full medical, vision, and dental coverage
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
• 7 paid wellness days
• 12 paid holidays
• one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Professional development reimbursement
• Work from home reimbursement