Network Operations Center Coordinator

Role Overview

• Audit prior-week trouble and work cases, correcting coding as needed to ensure complete and accurate reporting
• Analyze audited case data to produce executive-level KPI summaries, slides, and presentations monthly, quarterly, and on demand
• Manage and maintain the master list of FOPS and Network Region definitions, updating at least monthly
• Investigate and report on the most significant service-impacting events each month
• Manage the NOC SharePoint site, including functionality updates and maintenance of departmental documents, reports, and reference materials
• Maintain accurate administrative records, historical KPI data, and documentation to support long-term data analysis
• Review, analyze, and update NOC policies, procedures, and job aids in collaboration with Subject Matter Experts
• Develop and support training programs by creating instructional materials and coordinating the scheduling, tracking, and documentation of training activities
• Support departmental and company goals and initiatives
• Perform other duties as assigned
• Provide after-hours or on-call support as required

Requirements

• Bachelor’s degree in a relevant field is preferred
• 1-3 years working in the telecommunications industry is preferred
• Working knowledge in MS Office (especially Word, Excel, & PowerPoint)
• Experience with pivot tables and MS SharePoint a plus
• Willingness to work as a team and independently
• Must be legally authorized to work in the U.S.

Benefits

• 80% of medical premiums paid by the company
• Company-paid disability and life insurance
• 401(k)-company match with immediate vesting
• Discounted services within our coverage areas