Program Director

Role Overview

• Direct a portfolio of enterprise-level marketing programs for 1 or more Fortune 500 clients
• Define program vision, objectives, and success criteria in collaboration with client executives and agency leadership
• Establish comprehensive program roadmaps that integrate multiple workstreams across digital transformation, customer experience, data analytics, and technology implementations
• Ensure programs align with client business strategies and deliver measurable ROI and business impact
• Lead program steering committees with senior client stakeholders, facilitating strategic decision-making and governance
• Manage program interdependencies, risks, and resource conflicts across the portfolio
• Partner closely with Creative, Strategy, Data & Analytics, Technology, and CRM leadership to ensure integrated program delivery
• Oversee end-to-end program execution ensuring deliverables meet quality standards, timelines, and budget parameters
• Implement robust governance structures including escalation protocols, change management processes, and risk mitigation strategies
• Monitor program health through comprehensive dashboards tracking scope, schedule, budget, quality, and client satisfaction metrics
• Conduct regular program health assessments and implement corrective actions to address challenges
• Ensure compliance with agency standards, client requirements, and regulatory obligations across all markets
• Lead crisis management and issue resolution for high-impact program challenges
• Facilitate post-program retrospectives capturing lessons learned and best practices
• Manage program budgets ensuring profitability targets are achieved
• Oversee resource planning and allocation across programs, optimizing utilization and capability deployment
• Identify opportunities to improve operational efficiency and program profitability
• Drive continuous improvement initiatives that enhance delivery quality, team productivity, and client satisfaction
• Establish and refine program management methodologies, tools, and templates aligned with industry best practices
• Implement and optimize technology platforms supporting program planning, execution, and reporting
• Create standardized frameworks for risk management, change control, and quality assurance

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field required
• 12-15 years of progressive program/project management experience in marketing advertising, consulting, or digital agencies is a MUST
• 4-6 years of people management experience
• Proven track record managing complex programs valued at $5M-$15M+ individually
• Extensive experience with enterprise-level clients and multi-year strategic initiatives
• Deep understanding of both US and international market dynamics and client expectations
• History of delivering programs that drive significant business outcomes and client satisfaction
• Exceptional leadership presence and influencing skills, comfortable engaging with senior executives
• Outstanding communication skills across written, verbal, and presentation formats
• Experience leading through ambiguity and complexity in matrixed organizations
• Demonstrated emotional intelligence and ability to navigate challenging stakeholder situations
• Expert-level knowledge of program management methodologies including Waterfall, Agile, Scrum, and hybrid approaches
• Advanced proficiency with program management platforms (Monday.com, Workfront, Asana, Jira, Smartsheet, or similar)
• Comprehensive knowledge of integrated marketing channels: digital, social, mobile, and email
• Agile/Scrum certifications (CSM, SAFe, etc.) in addition to leading teams in Agile methodology
• Extensive experience at recognized marketing agencies or top-tier consulting firms.

Benefits

• Temporary employees are eligible for paid holidays in accordance with dentsu policy
• Safe and sick time