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Partner Support Coordinator – Bilingual
Trupanion
Remote
Website
LinkedIn
Partner Support Coordinator – Bilingual
Canada
Full Time
3 weeks ago
$23 USD
Visa Sponsorship
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About this role
Role Overview
Provide real-time assistance by phone, email, and chat across all partner channels.
Manage a high volume of inbound and outbound communications in a queue-based environment.
Resolve technical and operational issues, and escalate when necessary.
Provide accurate information about Trupanion products, coverages, policies, claims, and partner programs.
Conduct thorough research to propose tailored solutions for complex situations.
Demonstrate professionalism, judgment, and a solution-focused approach in varied contexts.
Work closely with internal teams to ensure a seamless and consistent partner experience.
Consistently meet or exceed productivity, quality, and partner satisfaction targets.
Requirements
Bilingual in French and English required (Québécois French is a significant asset).
Minimum of two years' experience in a contact center focused on customer service or partner support.
At least two years' experience in high-volume multichannel support (phone, email, chat).
Experience in the veterinary, pet insurance, or healthcare sectors is an asset.
Benefits
Employer-paid supplemental group insurance for you and your family.
Partnership with Wealthsimple for retirement savings (RRSP, pension, etc.).
Four weeks of paid vacation.
Five weeks of paid sabbatical after five years of service.
Employer-paid medical insurance for a pet (dog or cat).
Paid volunteer time for work with non-profit organizations.
Open, welcoming, and pet-friendly work environment.
Apply Now
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