Manage scheduling logistics, communicate regularly with clients and service providers
Support recruiting and internal initiatives
Help build, document, and improve systems that keep the business running smoothly
Gather service details from customers and coordinate interpreting/captioning requests
Schedule services with contractors and providers via phone, email, text, and scheduling platforms
Ensure projects are delivered on time, within scope, and with high quality
Support customer satisfaction and retention efforts
Participate in Standby scheduling support
Coordinate and schedule interpreting services (remote, onsite, or post-production)
Recruit interpreters, captioners, and other accessibility providers
Conduct contractor interviews and onboarding
Assist with pickup and drop of mail/equipment shipments
Assist with website updates, newsletters, and recruiting/marketing materials
Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
Provide general administrative support and other duties as assigned

Bachelor’s degree (preferred)
Experience in accessibility or interpreter scheduling (preferred)
Strong skills in Microsoft Office and project management
Remote work environment, required to report in person periodically
Located in St. Louis Metro Area (required)
Possess active security clearance, experience in marketing and recruiting is a plus
Confident participating in video calls with your camera on

Scheduling & Administrative Coordinator

Key skills