Gather service details from customers and coordinate interpreting/captioning requests
Schedule services with contractors and providers via phone, email, text, and scheduling platforms
Ensure projects are delivered on time, within scope, and with high quality
Support customer satisfaction and retention efforts
Participate in Standby scheduling support
Recruit interpreters, captioners, and other accessibility providers
Conduct contractor interviews and onboarding
Assist with pickup and drop of mail/equipment shipments
Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
Support captioning and audio description projects

Bachelor’s degree (preferred)
Experience in accessibility or interpreter scheduling (preferred)
Strong skills in Microsoft Office and project management
Remote work environment, required to report in person periodically
Possess active security clearance, experience in marketing and recruiting is a plus
Confident participating in video calls with your camera on

Scheduling and Administrative Coordinator

Key skills