Program Manager

Role Overview

• Provide oversight for multiple projects and workstreams supporting assigned clients within the Q2 Integrated Services organization.
• Responsible for coordinating delivery across teams, maintaining program alignment with client objectives, and ensuring high-quality outcomes.
• Serve as the primary point of contact for program delivery, managing communications with clients and internal stakeholders while driving overall program success.
• Lead and manage multiple projects simultaneously within a matrixed environment, ensuring high-quality and timely delivery.
• Coordinate cross-functional workstreams and manage interdependencies across internal teams and partners.
• Develop and maintain program roadmaps for assigned financial institutions (FIs).
• Manage program-level communications with clients and internal stakeholders.
• Provide regular status updates and strategic insights to internal leadership, including senior executives.
• Track program progress, identify changes in priorities or strategy, and communicate impacts.
• Establish and maintain program governance, including risk and issue management and escalation as needed.
• Proactively monitor program health, anticipating and addressing potential challenges.
• Manage program documentation and reporting, including dashboards and standard program artifacts.
• Monitor program resourcing and escalate potential capacity or staffing concerns.
• Develop and support measurement and reporting frameworks such as KPIs, balanced scorecards, and dashboards.
• Collaborate with cross-functional teams to develop and maintain delivery playbooks and operational best practices.
• Foster strong client relationships and ensure a high standard of service delivery.

Requirements

• Typically requires a Bachelor’s degree in (relevant degree)
• Minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.
• Project Management Methodology exposure preferred (PMP or PMI)
• Strong analytical and problem-solving skills
• Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
• Experience leveraging AI tools and technologies to enhance program delivery, decision-making, and operational efficiency is preferred.
• Good hands-on experience of MS Visio, Lucid charts etc.
• Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
• Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
• Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
• Capable of assessing project risks and related mitigation steps.
• Client first attitude and commitment to satisfaction
• Strong written and verbal communication skills
• Excellent people and teamwork skills.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
• Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
• Financial Services and enterprise software experience preferred.
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Tech Stack

• PMP

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”