Customer Service Representative

Role Overview

• Provide inbound customer service phone and email support
• Respond and follow up to customer inquiries
• Create work orders from requests
• Maintain ongoing contact with Internal Clients
• Answer telephone inquiries for building maintenance issues
• Keep others updated on unresolved issues and customer satisfaction

Requirements

• High School diploma or equivalency
• Experience in a maintenance environment
• Ability to speak, read, and write English fluently
• Customer service experience in a contract service industry
• Strong computer skills, including experience with a CMMS and Web-based Management Systems
• Excellent organizational skills
• Ability to apply sound judgment and decision-making skills
• Proficient with Office 365, Excel, etc.
• Must have high-speed internet (150-300 mbps) and a quiet workspace suitable for professional phone conversations

Benefits

• health, vision, and dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance programs
• paid and unpaid time away from work