Solutions Architect – Amazon Connect

Role Overview

• Architect and implement Amazon Connect–based contact center solutions
• Design contact flows, IVR, routing, queues, and agent experiences
• Deliver POCs, pilots, and full-scale deployments
• Integrate Amazon Connect with AWS services (Lambda, S3, DynamoDB, API Gateway)
• Integrate with CRM and backend systems (Salesforce, ServiceNow, Zendesk, custom platforms)
• Enable omnichannel capabilities (voice, chat, tasks)
• Implement analytics and insights using Amazon Connect Contact Lens
• Ensure best practices for security, scalability, and cost optimization
• Collaborate with internal engineering teams and AWS partner stakeholders

Requirements

• 5+ years of experience in solutions architecture or contact center technologies
• Hands-on experience implementing Amazon Connect in production environments
• Strong understanding of IVR, call routing, and agent workflows
• Experience integrating cloud platforms with backend systems
• Familiarity with AWS serverless services (Lambda, API Gateway)
• Strong communication and stakeholder engagement skills

Tech Stack

• AWS
• Cloud
• DynamoDB
• ServiceNow

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development