Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
SLA Compliance: Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
Testing & Onboarding: Manage the test translation process by providing requisite data to teams and training suppliers on customer-specific tools and workflows.
Process Improvement: Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.

Industry Expertise: Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments. **Experience in CRO-Pharma or Medical Devices would be a plus. **
Quality Methodology: Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
Technical Proficiency: Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends.
Data-Driven Problem Solving: Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement.
Communication & Influence: Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders.
Operational Agility: High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality.
Education: Master’s degree or equivalent professional experience.
Leadership & People Management: Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.

Life Sciences Localization Quality Manager

Key skills