About this role

Deliver training sessions, onboarding programs, and cohort-based workshops for enterprise clients.
Own customer onboarding from first login to full adoption.
Translate technical workflows into simple, actionable steps for marketing and content teams.
Build and maintain enablement playbooks to scale customer success.
Support inbound marketing operations, including CRM workflows, campaign automation, and reporting (HubSpot or similar).
Partner with marketing and content teams on SEO and content enablement projects.

2+ years in marketing operations, customer success, or product enablement, ideally within SaaS or agencies.
Hands-on experience with HubSpot or other CRM/marketing automation platforms.
Proven experience running client-facing training sessions, onboarding, or workshops.
Strong foundation in SEO and content creation.
Proficiency in SQL and Python (must be able to use both in workflows and training contexts).
Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
A teacher/educator mindset who enjoys enabling others and building scalable processes.

Customer Enablement and Training Specialist

Key skills