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Endpoint Systems Engineer, L2 at Prime System Solutions | JobVerse
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Endpoint Systems Engineer, L2
Prime System Solutions
Remote
Website
LinkedIn
Endpoint Systems Engineer, L2
South Africa
Full Time
2 weeks ago
No Sponsorship
Apply Now
Key skills
ITSM
PowerShell
Communication
About this role
Role Overview
Perform
patching and updates for client systems
using
Kaseya VSA
.
Manage and deploy operating system and application patches through
Microsoft Intune
.
Support patching activities using
Datto RMM
, including monitoring, troubleshooting failures, and ensuring successful deployment.
Generate and maintain
patch compliance reports
, ensuring systems meet security and compliance standards.
Deploy, update, and manage
third‑party applications
across endpoint devices.
Use
PowerShell scripting
to automate endpoint tasks, improve efficiency, and resolve recurring issues.
Maintain endpoint performance, stability, and security across multiple environments.
Handle and resolve incidents, service requests, and patch‑related issues via the
ConnectWise ticketing system
.
Work independently on L2‑level tasks while escalating complex issues when appropriate.
Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment.
Maintain accurate endpoint documentation and asset visibility using
Liongard
.
Assist with
remediating an existing backlog of Liongard deployments
, including:
Reviewing and fixing failed or incomplete inspections
Re‑establishing connections and configurations
Cleaning up and validating asset data
Ensure endpoint configurations and asset records are current and reliable.
Requirements
3–5 years of experience in endpoint management, systems engineering, or desktop support roles
Strong hands‑on experience with
endpoint patching
and update management
Experience with one or more RMM/MDM tools such as
Kaseya VSA, Microsoft Intune, or Datto RMM
Familiarity with
ConnectWise
or similar ITSM/ticketing platforms
Working knowledge of
PowerShell scripting
Strong troubleshooting, documentation, and communication skills
Ability to work independently in an L2 capacity with minimal supervision
Experience working in a
Managed Services Provider (MSP)
environment
Previous experience with
Liongard
, particularly asset management and remediation
Exposure to patch compliance reporting and audit support
Understanding of endpoint security best practices
Tech Stack
ITSM
Apply Now
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