Customer Support Consultant, SaaS, Fluent English

Role Overview

• Deliver outstanding customer support via emails;
• Identify customer needs and deliver solution to exceed expectations;
• Assist customers with troubleshooting technical products and applications;
• Providing general product information and assisting with sales queries;
• Follow up with customers in a timely fashion to ensure all issues are resolved;
• Identify trends in tickets and provide ideas to improve support processes;

Requirements

• Excellent English communication skills (C1 for both spoken and written)
• Experience in customer support role for a SAAS or cybersecurity company
• Tech-savvy with troubleshooting skills
• Experience with a CRM/help desk software (preferably Zendesk)
• Strong analytical thinking and research skills, understanding KPI’s
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Tech Stack

• Cyber Security

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements