Founder's Associate – Operations

Role Overview

• As Founder's Associate, Operations you will work closely with Max (COO) in Munich on core operations topics at Veli within our roughly 20-person team
• Over the next 6 months you will help bring about 1,000 households live and simultaneously drive the financing round, engaging directly with customers and investors
• You will support our fundraising from the very beginning, including investor research, pipeline management and the data room, as well as preparing meetings and handling follow-ups
• You will manage onboarding projects for new assisted-living customers together with our integration team and develop scalable standard processes from these projects
• You will further develop our customer success structures and ensure customer feedback is systematically translated into clear requirements for Product and Operations
• You will design processes and structures and take on selected strategic leverage projects, for example KPI setup, new partner models or rollout concepts
• You will take on parts of our recruiting process and ensure fast, clean workflows and a positive candidate experience

Requirements

• You have at least one year of relevant professional experience
• You can demonstrate projects that you have structured, managed and successfully delivered, ideally in a startup environment, in Operations, Project Management or Customer Success
• You work in a highly structured way, prioritize effectively and have strong execution skills
• You have a good sense for people and relationships, build trust and remain reliable and solution-oriented even in difficult situations — internally with the team, as well as with candidates and customers
• You think analytically, have a strong numerical understanding and are comfortable with KPIs, budget planning, forecasts and spreadsheets
• You communicate confidently and clearly in German at least at C1 level, as you will work directly with customers, partners and investors
• You are based in Munich, prefer to be in the office most of the time, and are willing to travel to customers or investors roughly five days per month

Benefits

• Direct collaboration with the founding team and real ownership of core operations and strategy topics, with visible impact on customer growth and fundraising in the coming months
• Small team, short decision paths and fast development with a clear perspective toward Chief of Staff or departmental leadership
• Attractive overall package including competitive salary and VSOP (virtual stock option plan) so you can directly participate in Veli's success
• Budget for professional development for conferences, training or courses
• Monthly benefits budget, e.g. for Urban Sports Club
• Hybrid work with home office and regular team days in Munich or Kassel
• A meaningful product with social relevance and genuine growth potential