Key skills
AgileCommunicationSales
About this role
Role Overview
- Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance
- Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements
- Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog
- Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals
- Conduct and oversee UAT sessions with business partners to validate new functionality
- Provide production support for incident resolution and defect management
- Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders
- Leverage data to tell a clear, compelling story and support informed decision-making
Requirements
- Years of Experience: 10+ years
- Strong hands-on experience in Acqueon Dialer
- Familiarity with auto-dialer campaign management
- Strong understanding of Agile methodologies
- Excellent written and verbal communication skills
- Ability to influence and engage across all levels of the organization
- Acqueon Dialer platform experience (highly preferred)
- Twilio integration or communication platform experience (nice to have)
- Healthcare industry background (nice to have)