Responsible for supervision of assigned team that includes productivity, performance and quality of assigned team.
Engage customers within an identified population.
Ensure effective quality care management and compliance according to policies and procedures.
Monitor, support, and engage both staff and additional management in related opportunities.
Complete routine audits for quality, clinical care, understanding of education provided, accuracy of process, and overall experience of any PHMO customers.
Participate in hiring/firing process of staff across care management.
Develop and maintain positive relationships with customers internal and external to Duke Health System.

Bachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.
3 years of clinical experience required.
Extensive management experience
Care/Case management experience within different settings i.e. Home Health, Community, Gen. Med
Strategic Planning experience
Must have a current license in at least one of these areas: current or compact RN licensure in the state of North Carolina, current licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure Board, current licensure as a Licensed Professional Counselor by the state of NC, current licensure as a Licensed Addiction Specialist by the state of North Carolina.
Requires ACM or CCM certification within 3 years of hire date or by December 31, 2020.

Population Health Care Manager – Team Lead

Key skills