Provide customer support via chat, answering questions and resolving issues related to Contmatic Phoenix products
Deliver the highest level of support to customers, aiming to provide an extraordinary experience
Ensure delivery of success KPIs related to the support strategy and promote actions to meet individual performance indicators
Be proactive in customer relationships, anticipating potential pain points and minimizing impact during crises, exceeding expectations and building trust
Log all customer interactions in the support system, maintaining accurate and detailed records
Participate in training and updates on Contmatic Phoenix products and services
Work closely with other support team members and internal departments to ensure fast and effective resolution of customer issues
Share knowledge and best practices with the team to improve service
Maintain a basic understanding of the products and services offered by Contmatic Phoenix

Basic technical knowledge of labor legislation as applied to Personnel Department activities, including payroll calculations, terminations, vacation, eSocial, FGTS Digital, DCTFWeb, and fulfillment of other ancillary obligations
Proficient in Microsoft Office and Google Workspace (Sheets, Docs, Presentations)
Proven experience in customer service
Completed technical education in accounting or currently pursuing a degree in Accounting, Human Resources, or related fields

Junior Customer Service Analyst – Personnel (Payroll)

Key skills