Lead and facilitate dynamic, instructor-led Onboarding, Continuing Education, and Ad Hoc courses for our Customer Support Specialist and Client Relationship Manager programs.
Maintain a deep, working knowledge across multiple functional areas, delivering training that seamlessly integrates complex processes often opaque to single-discipline practitioners.
Elevate advanced learners by addressing outcomes that demand significant prerequisite skills.
Leverage learning theory to ensure that all methods are implemented to give any and all training experiences and participants the opportunity to continue to grow their knowledge and development.
Evaluate trainee performance and provide precise, actionable feedback to Sales leaders and Enablement Managers.
Independently drive the creation of innovative training processes and materials.
Proactively review and refine training content at regular intervals, ensuring absolute accuracy and currency.
Prioritize collective success by consistently aligning individual contributions with overarching team objectives.
Achieve superior training outcomes, consistently securing 80% or higher in all formal trainer performance observations.

A strong foundation: You ideally have a BA degree or equivalent practical experience.
A passion for enablement: You bring 5+ years of proven experience in teaching, training, or a closely related field, demonstrating a true knack for developing and elevating others.
SaaS Savvy: You have a clear understanding of SaaS business motions and the entire customer lifecycle.
Sales-centric mindset: You've got a proven track record of success in exceeding sales targets in previous sales roles, along with a strong understanding of various sales methodologies.
Impact-driven: You have a proven track record of meeting and exceeding team objectives, constantly striving for measurable results.
Exceptional communicator: Your written and spoken communication is top-notch, allowing you to clearly convey complex ideas.
Collaborative spirit: You're adept at developing strong working relationships at all levels of management, both within and outside Human Interest.
Analytical and organized: You possess top-notch organizational and analytical skills, with a keen ability to use data to inform business decisions and achieve goals.
Agile and adaptable: You thrive in a startup and SaaS background (preferred), demonstrating comfort with rapid change and a willingness to take calculated risks.
Tool proficiency: Experience using Salesforce, Docebo, Google Drive, and other LMS systems is a definite plus.

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend; quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

Senior Trainer, Revenue Sales Enablement

Key skills