Senior Manager, Workforce Excellence – Safety Compliance

Role Overview

• Build & Standardize Workforce Development Programs
• Design and implement standardized onboarding, training, certification, and re-certification programs for 2,500+ CDL drivers and 1,000+ non-CDL driver and attendants across 18 locations and growing
• Create and refine Zūm's home-grown driver certification pipeline to improve time-to-credential, pass rates, and overall training quality
• Develop curriculum, SOPs, competency frameworks, and evaluation tools that can scale across current and future markets
• Drive Safety Compliance & Regulatory Excellence
• Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements across all Zūm markets
• Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs
• Create audit-ready documentation standards and lead internal/external compliance reviews
• Lead Operational Excellence & Process Innovation
• Identify and address process gaps across hiring, onboarding, training, and compliance; design and implement scalable solutions that work across diverse markets
• Lead cross-functional projects that reduce friction, improve conversion rates, accelerate time-to-hire, and strengthen workforce quality
• Partner with location-based training staff to ensure consistent execution while allowing for necessary local adaptation
• Work closely with Field Ops, HR, Recruiting, Safety/Training, Product, and Engineering to ensure seamless execution and data accuracy
• Establish Quality Frameworks & Performance Metrics
• Define and own KPIs for training quality, workforce readiness, safety compliance, and operational effectiveness
• Build reporting frameworks that surface actionable insights and drive continuous improvement
• Use data to identify trends, recommend systemic improvements, and measure the impact of workforce development initiatives on service quality and safety outcomes

Requirements

• 7–10+ years in operations, project management, workforce development, safety/compliance, process improvement, or quality roles
• Proven track record of building and implementing scalable systems, SOPs, or training/compliance programs across multiple locations or business units
• Experience designing processes from scratch with limited templates or existing infrastructure
• Strong analytical skills with the ability to define metrics, build reporting frameworks, and translate data into actionable recommendations
• Excellent communication and cross-functional leadership skills, with experience influencing without direct authority
• Comfort with ambiguity and ability to thrive in a fast-paced, build-and-improve environment
• Willingness to travel 30–50% to Zūm markets for audits, training sessions, and stakeholder engagement
• Preferred Qualifications
• Experience in tech-enabled logistics, transportation, or high-scale operations environments
• Lean Six Sigma certification, PMP certification, or similar process improvement credentials
• Direct experience with CDL training programs, FMCSA/DOT compliance, or school transportation operations
• Experience managing dotted-line relationships or influencing geographically distributed teams

Tech Stack

• PMP

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation
• more