Lead the technical deployment of Skywise Core [X] on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation, …)
Organize and follow the Skywise Core on-boarding with Partners.
Validate the quality of data shared by the Airline.
Support the transition to In-Service phase, with knowledge transfer to the Support team.
Support the delivery & follow-up of the Skywise Core X offer.
Conduct comprehensive customer training and ensure a seamless transition to the "In-Service" phase through diligent knowledge transfer.
Provide advanced (L2/L3) technical support for complex customer requests and manage the resolution backlog.
Pro-active support to your customers, including regular in-service meetings to capture the engagement and identify pain points or opportunities for improvements or upgrades.
Conduct "Healthchecks" for key accounts, developing and executing engagement plans to improve system performance.

Bachelor’s or Master’s in Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical experience.
4+ years of professional experience in a customer-facing technical support or implementation role.
Proven ability to identify, reproduce, and resolve technical issues within complex software workflows and logs.
Familiarity with Big Data, AI, databases, or web technologies is highly preferred.
Understanding of Airline Maintenance, Engineering, Flight Operations, or Technical Operations (and relevant regulatory frameworks) is a significant advantage.
Fluent in English (written/verbal), with the ability to translate complex technical concepts for pilots, dispatchers, and maintenance crews.
Proactive, analytical mindset capable of making rapid, accurate decisions during operational disruptions.
Highly organized with the ability to multitask and manage priorities in a fast-paced environment.

Product Support Representative – Skywise Core

Key skills