Create and maintain a positive and professional learning environment
Design and expand training and development programs
Coordinate, organize, and implement all of our training programs
Ensure the success of our and our client’s new hire training and onboarding programs
Work closely with our Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders
Maintain a training schedule for respective assigned sites
Update all spreadsheets for rosters
Interview for new learning experience staff
Onboard learning experience staff
Grade learning experience staff on training skill sets
Develop learning experience staff and leadership with education and certifications
Observe learning experience staff during training classes
Provide effective coaching and feedback for the development of learning experience staff
Provide KPIs and standards for each quarter for learning experience staff
Document information on each learning experience staff member
Receive and analyze training evaluation forms for each class
Create and maintain training methodologies for the learning experience department
Develop training courses to further educate current employees
Ensure accountability of positions to which responsibilities have been delegated in the safety and health management system
Ensure training of workers in the aspects of occupational health and safety

High School Diploma or GED required
Four-year college degree (preferred) in a related field like industrial or applied sciences
Five years of previous training experience
Two years of previous management experience, preferably in the training or learning development space
Two years of previous BPO experience, preferably
Two years of previous technical support experience and/or logistical and transportation experience
Strong written and verbal communication skills
Strong coaching and mentoring skills
Travel required, up to 25% of the time
Strong will to learn and adapt to quick change
Proficient in Microsoft Office and Google Suite applications
Strong interpersonal, conflict management, and mentoring skills
Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours

Learning Experience Manager – Travel Required

Key skills