Provide subject matter expertise support on Judi’s function and reporting capabilities related to prior authorization
Take accountability for accurate translation of reporting requirements for Capital Rx’s customers
Support analytics and reporting needs for the prior authorization team and related groups
Own swift resolution and clear communication of critical reporting issues
Present analysis results clearly
Assist in testing of new Judi functionality to ensure enhancements are functioning as expected and accurately processing claims transactions
Build key cross-functional relationships with other internal teams
Provide virtual and in-person product demonstrations
Note: Role may periodically require meeting participation, service support or other requirements outside of standard business hours

Bachelor’s degree, with record of strong academic performance in Computer Science, Actuarial Science, Statistics, or Economics or equivalent work experience strongly preferred
2+ years of proven experience in data analytics and reporting required
2+ years of experience in Structured Query Language (SQL) required
2+ years of experience with ETL or ELT preferred
2+ years of PBM, pharmacy, health plan, or related experience preferred
1+ years working with JSON or other data-exchange format tools preferred
1+ year of Python, R, or similar programming experience preferred
Experience presenting analysis to clients and/or management preferred
Proficient in Microsoft Excel
Extremely organized, detail-oriented, and able to easily pivot priorities
Ability to work effectively with virtual teams
Ability to travel 5-10%

Customer Success Analyst

Key skills