Provide outstanding service to customers by responding to a high volume of inbound customer calls, inquiries, and requests
Actively engage customers to ensure a complete understanding of the issues and provide accurate and efficient responses
Build instant rapport with customers and lasting relationships with call center team members based on trust and reliability
Utilize job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified needs
Participate in training and learning opportunities to expand knowledge of the company, products, sales and services.

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team in a collaborative environment
Legally eligible to work in the US
Advanced degree, relevant sales certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.
Outstanding relationship management skills
Excellent listening communication and problem solving skills
Ability to identify and develop sales opportunities
Demonstrated proficiency with Microsoft Office
Typing proficient
Working knowledge of Microsoft Dynamic for CRM or similar software systems and related software expected.

Customer Care Representative

Key skills