Own and drive complex, cross-functional initiatives that improve operational efficiency and scalability
Translate strategy into execution, ensuring alignment to company priorities and measurable outcomes
Identify systemic inefficiencies and implement durable, scalable solutions
Work with Compliance, Marketing, Legal, Product, Operations, Finance and more to improve critical enterprise processes (such as Concept and Collateral approvals)
Drive data-informed decisions; analyze complex datasets (e.g., JIRA, GSheets, Looker) to identify trends, gaps, and opportunities
Ensure data accuracy and hygiene, improving underlying systems where needed
Develop clear, data-backed insights and recommendations for executive stakeholders
Define and operationalize KPIs to track performance and guide decisions
Use AI to accelerate analysis, streamline workflows, and enhance outputs
Identify opportunities to embed AI into processes and operating models to increase speed and quality
Lead discussions with senior and executive stakeholders, clearly articulating trade-offs and recommendations
Build strong cross-functional relationships and drive alignment across diverse teams
Act as a trusted thought partner to leadership on priorities and decisions
Operate with a strong ownership mindset, accountable for end-to-end outcomes
Prioritize effectively across competing demands, focusing on highest-impact work
Proactively identify risks and drive resolution to maintain momentum

8+ years of experience in program management, business operations, strategy, or consulting
Proven ability to lead large, complex cross-functional programs with measurable impact
Strong analytical skills with the ability to independently derive insights from data and make recommendations
Experience with tools like GSheets, Looker, and JIRA, with a focus on data quality and integrity
Ability to communicate complex ideas clearly and influence executive audiences
A structured, strategic mindset with strong problem-solving skills
Demonstrated ownership, with a bias toward execution and results
Experience improving business processes, operating models, or internal systems
Comfort using AI tools to enhance productivity and decision-making.
Preferred Qualifications:
Experience in fintech, banking, or regulated environments
Track record of scaling operations or driving process transformation in high-growth companies
Experience building dashboards, KPI frameworks, or data models
Familiarity with automation, workflow tooling, or system integrations

Health insurance
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
Access to Maven, family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
In-person and virtual events to connect with fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

Senior Program Manager, EPMO

Key skills